Privacy Policy for STUNN

Returns & Refunds Policy

At Stunnonline.com , we want your gifting experience to be perfect. If there is an issue with your order, here is how we handle returns and refunds.

1. Eligibility for Returns

We accept return requests only for the following reasons:

  • Damaged Items: If the product arrived broken or damaged.
  • Wrong Product: If you received an item different from what you ordered.
  • Quality Issues: If the product does not meet the promised quality standards.

2. Non-Returnable Items

Due to the nature of our products, the following cannot be returned or exchanged:

  • Perishable Goods: Flowers, cakes, chocolates, and food items.
  • Personalized Items: Custom-made gifts with names, photos, or specific messages.
  • Gift Cards: Any digital or physical gift vouchers.

3. Return Process

  • You must notify us within [e.g., 24 hours] of receiving the order.
  • Please provide your Order ID and clear photos/videos of the damaged or incorrect item.
  • Items must be unused and in their original packaging.

4. Refunds & Replacements

Once we verify your request, you can choose one of the following:

  • Replacement: We will send a new item at no extra cost (subject to availability).
  • Refund: We will issue a refund to your original payment method.
    • Note: Bank processing may take 3-7 working days.
  • Store Credit: We can provide a coupon code for your next purchase.

5. Delivery Costs

  • If the return is due to our mistake (wrong/damaged item), we will cover the return shipping costs.
  • If you wish to exchange an item for any other reason, the customer will be responsible for the delivery fees.

6. Contact for Returns

To start a return, please reach out to us:

  • WhatsApp: +94 77 544 3208
  • Email: info@stunnonline.com